FAQ

Review the materials, format and product information on the relevant product page.

For erasable writing on supported reusable editions, use compatible Pilot FriXion ink. Check the product guidance before using other tools.

An Infinote notebook is a physical place for your notes, plans and sketches. Supported reusable editions can be written in, captured with the app and used again. Choose the edition for its material, format and care requirements.

Yes. You can use the notebook on its own. The app adds a way to capture and organise pages digitally when you need it.

For supported wipe-clean pages, use a lightly damp microfibre cloth and water, then dry the page. Follow any edition-specific instructions supplied with your notebook.

For Stone Paper editions, use the approved erasable ink and wipe gently with a clean, soft, slightly damp microfibre cloth. Let pages dry fully before closing. Avoid solvents, abrasive cleaners, sharp objects and excessive heat or direct sun. Follow the supplied erase method for EverWrite. Wipe cork and leather-style covers with a soft dry or barely damp cloth; do not soak them. Keep charging ports and electronics on Energia and electronic models completely dry.

Classic and Pocket Stone Paper editions and EverWrite families have reusable pages. For Nature, Field Journal, Originals and other products, check that the individual specification identifies Stone Paper or EverWrite page stock before treating the pages as reusable.

The notebooks are designed for repeated reuse. Usable life depends on the edition, pen and ink, cleaning method, writing pressure and care. No fixed reuse count or numeric reuse warranty is stated.

Compare the size, ruling, cover and included accessories on the product pages. Choose the format that suits where you write and how you carry the notebook.

Stone Paper Editions use smooth 168 GSM stone paper with a fluid writing feel.

The pages are described as tear-resistant and water-resistant. Resistant does not mean indestructible, and we do not guarantee that a page can never be damaged.

Stone Paper Editions use 168 GSM Stone Paper with a smooth, water-resistant and tear-resistant surface. Exact mineral and binder proportions are not published without an approved supplier specification.

The smooth surface feels different from conventional wood-pulp paper and is water-resistant and tear-resistant. Let fresh ink dry before touching or rubbing it, and follow the pen and cleaning guidance for your edition.

Use the Infinote erasable pen supplied or approved for your notebook. Standard ballpoint pens may be used where compatible. Test gel pens first and allow enough drying time. Permanent markers and solvent-based inks are not recommended for reuse.

Pencil can be used for ordinary writing but is not the primary supported reuse method. Test a clean, soft eraser gently on a small area first. Use the approved erasable pen and cleaning method for the intended reusable workflow.

They are not the default recommendation for Stone Paper: wet ink can take longer to dry and may smear. If you choose to use one, test a small area and let the ink dry completely before touching or closing the page.

The pages are not described as paper-cut proof. Handle page edges as you would any bound sheet material.

A page can bend or fold, but a hard crease may remain and affect the writing surface, appearance and reusability. Avoid repeated folding to keep pages flat.

Water resistance does not mean writing on a wet page is supported. Wipe off water and let the page dry before writing.

We publish verified material and product information. No quantified lifecycle, carbon or water-saving benefit is stated without supporting documentation.

No additional certification is claimed here. Any certification must be supported by a current document covering the specific material or product.

Follow local waste and recycling rules. Do not place Stone Paper in conventional paper recycling unless supplier and local guidance confirm that route. Supplier-specific disposal guidance will be added when verified.

A mineral source or recycled-content claim is not published until confirmed by current supplier documentation.

EverWrite is our strongest paper. It is waterproof and tear-resistant. Choose this edition when those qualities matter to the way you use a notebook.

Yes. EverWrite paper is waterproof. This statement describes the paper; it does not establish that the cover, binding or writing ink has the same protection.

Yes. EverWrite paper is tear-resistant. Tear resistance should not be read as a promise that the material is impossible to damage.

Use compatible erasable ink. Save any notes you want to keep, wipe the page gently with a lightly damp microfibre cloth, then dry it before writing again.

Use compatible Pilot FriXion ink for erasable writing. Other inks may leave permanent marks.

Clean reusable paper with a lightly damp microfibre cloth and water, then dry it. Keep page-cleaning guidance separate from cover and binding care.

Use compatible Pilot FriXion pens, markers or highlighters for erasable writing on supported reusable editions. Ordinary ink may leave permanent marks.

Capture anything you want to keep. Open the saved note and check every page is readable before wiping away the writing.

Dampen part of a microfibre cloth with a little water, wipe the page gently and finish with a dry area of the cloth.

Use enough to dampen the cloth, rather than soaking the page. Work on one page at a time.

Apply a small amount of water locally with a cloth or water-filled brush, then wipe away the ink and moisture.

Let each cleaned page dry completely. Damp pages can stick together when closed.

Use water for normal cleaning. Avoid soap, oily wipes and solvents that may affect the writing surface.

Writing left for longer periods can leave light staining. Gently clean with water and let the page dry. Contact support if the surface no longer writes normally.

You can keep longer-term plans on supported reusable planner pages. Clean periodically; extended ink retention can leave faint marks.

Let fresh ink settle before touching the writing. After cleaning, wait for the page to dry before writing again. Drying depends on the tool and conditions.

Try the pen on ordinary scratch paper. If it skips there too, check the ink supply or refill before treating it as a page problem.

Keep it clean and wash it when it becomes inky. Use a dry portion of the cloth to finish cleaning each page.

Avoid repeated scrubbing or chemical experiments. Contact support with the edition, pen type and a clear photograph of the affected area.

Water cleaning removes the ink. Check for a saved digital note; writing physically wiped away cannot be recovered from the page.

Use light writing pressure and gentle cleaning. Avoid scraping the surface and use the recommended ink.

Tell support the notebook edition, pen used, how the page was cleaned and what changed. Include a clear photograph without private note content.

Use the care and erase method supplied for your edition and approved pen. Apply external heat only if those instructions explicitly permit it. No universal temperature is specified. Keep heat away from Energia and other electronic modules, and save and check notes before clearing the page.

Compatible thermosensitive ink can become invisible with heat. Water wiping physically removes the ink from the page. These are different processes; always verify a digital copy before clearing important writing.

Choose Capture in the bottom navigation, or Capture a note from Home. Keep the page flat, evenly lit and fully in view, then review the result.

Clean the lens, hold the device steady and reduce shadows or glare. Capture again and check that small text and page edges are readable.

In You, open the How Infinote reads section and Text Recognition. The available options are On-Device Recognition and Cloud Recognition.

On-Device Recognition is free and works offline for supported text. Cloud Recognition offers enhanced processing for complex pages and languages, uses credits and needs a connection.

Check the captured image first. Clear writing, complete framing and even lighting help recognition. Review names, dates, numbers and other important details against the original.

Text Recognition includes Capture preferences for file naming, save location, quality and format. Review the available choices there.

Cloud Recognition uses credits per processed page. Check Text Recognition for your current usage and allowance.

Yes. The existing Infinote workflow supports ordinary handwritten and printed pages. Special notebook QR codes are not required to begin capture.

No. The original captured page remains separate from recognised text and derived intelligence. Return to the original when handwriting, a drawing or layout matters.

Original is the visual captured page. Text is the machine-readable result used for searching, copying and supported intelligence workflows. Editing availability depends on the app version.

No. Capture, page processing, supported OCR, saving and organising are separate from generative intelligence. A page can become part of your library without cloud AI.

Open Home and choose Recent or Starred. For notes grouped by topic, check Spaces too.

Open Spaces and choose Create a space. Give it a clear project, subject or context name so related notes are easy to recognise.

Check the pinned Spaces at the top, or use Sort A–Z when you know the name. The Spaces screen also has a search control.

Once the text has been recognised, search for words or phrases from the note. Check the capture and recognition result if expected words are missing.

Semantic Search helps find related notes by meaning, even when you do not remember the exact wording. Set it up under You → How Infinote finds.

The shown Semantic Search setup requires a model download. Complete that download before using the supported local search option.

Check Recent, Starred and the relevant Space. Confirm that you are using the expected account and that a digital copy was saved. Contact support before deleting app data or reinstalling.

Permanently deleted notes cannot be restored under the current Infinote FAQ guidance. A note missing from Home is not proof of permanent deletion; check its Space and account first.

Open Memory and choose Create summary. You can start with a scan, an existing note or pasted text.

Compare it with the original note, especially names, decisions, numbers and dates. Treat generated text as a draft to check before sharing or acting.

Ask Notes lets you ask natural-language questions about your notes. It retrieves relevant passages and uses the selected intelligence to produce an answer grounded in that material. Verify important details against the source note.

Review Default Intelligence and Per-feature Intelligence. A feature can use a different option from the general default where supported.

Yes, subject to the selected scope and intelligence mode. Relevant material can be retrieved from more than one note.

The app architecture supports contextual scopes such as the library, a Space or selected notes. Use the available scope choices to reduce unrelated results.

Ask Notes is designed to answer from your notes. It should not substitute unrelated internet information when the required note content is missing.

Yes. Recognition and generative interpretation can make mistakes. Relevant source material helps ground the result, but important details still need review.

No. A summary is derived information. The original captured page and recognised text remain separate.

Where the selected processing mode is available, a summary can be produced again from the underlying note.

Open Memory and choose Meetings. Infinote can help turn note content into a meeting draft; review the date, time and agenda before using it.

Calendar and meeting workflows include Apple Calendar, Google Calendar, Google Meet, Microsoft Outlook and Microsoft Teams where supported by the platform, account, permissions and service configuration. Review availability in the app.

Open Memory and choose Reminders. Check the reminder’s details, date and time before relying on the alert.

Review the reminder details and the app permissions relevant to notifications. If it continues, report the app version, device and what happened to support.

No. Extracted information becomes a draft for review. Confirm or edit the details, choose the calendar or meeting service, then create the event.

The app may provide a default for review. A suggested value is not evidence that it appeared in your handwritten note; check it before creating the meeting.

To Review identifies extracted information that needs confirmation before it is treated as final. Meetings may also have Upcoming and Past views; reminders can include Upcoming, Today and Completed.

Where source information is available, a reminder can retain its relationship to the original note so you can return to the context.

Check the reminder time, Infinote notification permission, system notification settings, Focus or Do Not Disturb, and battery/background policies. The app cannot bypass operating-system controls.

Open You → Where Infinote sends and choose Set up destinations. Follow the connection prompts for the provider you want to use.

Destination options include Google Drive, Dropbox, Microsoft OneDrive, OneNote, Box and email. Availability varies by platform, account and app version.

Check connectivity, the account you are using and the authorisation message. Work or school accounts may have organisation restrictions. Send support the destination name and a redacted error message if needed.

Yes. Share uses the device’s Share Sheet, while Send uses a configured destination. Export formats can include PDF and JPEG, with multi-page documents and text available where the workflow supports them. Check the resulting copy after sharing.

No. Check the saved note in Infinote, and separately verify any external destination or exported file before erasing the physical page.

No. Your note stays in Infinote; sending to a destination creates an external copy.

No. Destination exports are independent copies. Later edits or organisation in Infinote do not automatically update a previously exported file.

The local source note remains available. Check connectivity, account authorisation, folder access and destination storage, then retry or choose another destination.

No. Disconnecting stops future use of that connection. Files already exported remain under the destination provider’s control.

No. An exported file is a copy of selected content. It should not be treated as a full backup capable of restoring the library and its relationships.

Previously exported files are separate from the Infinote library. Manage those copies in the external service.

Private Intelligence runs supported workflows on-device after a model download. Built-in Intelligence is on-device without an additional download. Cloud Intelligence is cloud-powered and needs internet access.

Yes. Default Intelligence sets the general choice, while Per-feature Intelligence lets you review a different option for specific workflows.

Supported on-device recognition and intelligence workflows can work offline. Complete required model downloads first. Cloud processing, provider connections and online services need connectivity.

Open You → Manage Downloads to review intelligence and on-device models. Private Intelligence and Semantic Search have download/setup states.

Open You → Privacy & Security or App Permissions. Review the permission related to the action you want to use.

No. The app offers both on-device and cloud choices. Check the recognition and intelligence selections for the workflow you are using.

The current Infinote FAQ describes a free plan for essential scanning, recognition, organisation and notes. Check current in-app plan information for limits and paid processing.

No. Infinote Intelligence™ is the wider platform. Aurelius™ is the private pre-trained on-device model for supported intelligent note workflows.

Check the model status, download completion, free storage, update state and device requirements. Local models need compatible memory, storage and processing resources.

Model packages can vary by version and device class. Review the current download and storage requirements in the app rather than relying on a fixed website number.

The intended privacy architecture keeps private and cloud processing separate. Selecting private intelligence is not intended to silently authorise transmission to an external AI provider.

Depending on the device and installed components, local capture, saved notes, supported OCR, search, Spaces, semantic retrieval and installed Aurelius workflows can operate offline. Cloud processing, downloads and external services require a connection.

The current app shows Pomodoro, Stopwatch, Countdown and an Eisenhower Matrix. Choose the tool that fits the task in front of you.

Open the Pomodoro tool and use Start for a focused work interval. The screen also offers Add Focus Note to keep the work context nearby.

The focus screen includes a Stopwatch option alongside Pomodoro.

Sort tasks into four groups: urgent and important; important but not urgent; urgent but not important; and neither urgent nor important.

Countdown keeps upcoming dates and the remaining days in view. Use the add control to create an entry for a date that matters to you.

Infinote has iOS and Android app listings. Check the listing for your device’s requirements and current compatibility.

Open You → Learn Infinote, or read the Infinote guides and app overview.

You includes Report a Problem, Suggest a Feature and Contact Support. Use the option that matches your request.

Send the device model, operating system, app version, failed step and exact error message. Remove private note content and account details from any screenshot.

Write to hello@getinfinote.com, or use Contact Support in the app.

Check your order confirmation. If you cannot find it, contact support using the email address used for the purchase.

Contact hello@getinfinote.com or WhatsApp +91 99015 70710 before dispatch with your order reference. After shipment, cancellation is unavailable and an address change cannot be guaranteed. Use the return process for eligible items. If you paid online through Razorpay and cancel before dispatch, we deduct only the actual payment-gateway charge incurred for your transaction that Razorpay does not return. This is approximately 2% plus applicable GST on the fee (about 2.36% at 18% GST); the charge may vary by payment method. If Infinote cancels, nothing is deducted.

The available payment methods are shown at checkout.

A GST tax invoice is emailed for every completed order. Business customers should provide their legal name, billing address and GSTIN before invoice generation. For a duplicate or correction, email hello@getinfinote.com with your order number and billing details. Infinote GSTIN: 29AAHCT7869A1ZX.

We deliver across India and ship internationally. The destinations available to you and the shipping charge are shown at checkout.

Within India, shipping is free on orders above ₹500. For orders below ₹500, a flat shipping fee of ₹70 applies. International shipping is calculated at checkout by destination and weight.

Contact support with your order reference and any tracking information.

Orders within India typically arrive in 3 to 7 business days, depending on your location. We try to ship orders placed before 12:00 pm IST on the same day. International orders typically take 10 to 15 business days or longer. The courier determines the final delivery time, and we are not liable for delays caused by couriers or by events outside our control.

No. For international orders, customs duties, import taxes and local fees are the customer's responsibility and are not included in the price.

After dispatch, a tracking link is shared by email and through the Shopify order-status page. The courier may also send SMS or WhatsApp updates where available.

Use the Return Request page and describe the item and reason for the request.

Report damage or defects within 7 days of actual delivery. For other reasons, request a return within 7 days of actual delivery; the item must be new, unused, in its original packaging and resellable. Personalised or custom-made, sale and clearance items are excluded from change-of-mind returns. These exclusions do not remove remedies for items that arrive damaged, defective or materially different from their description.

Damaged or defective items may be replaced when reported within 7 days of actual delivery. For a change of colour or item, request an eligible return within 7 days and place a new order. Change-of-mind items must be new, unused, in their original packaging and resellable; personalised, sale and clearance items are excluded.

After we receive and inspect the returned item, we email you to confirm approval or rejection. Approved refunds are issued to the original payment method within 5 to 7 working days, and your bank may take a further 2 to 3 business days. For returns other than damage or defect, the original shipping charge is not refunded.

Contact Infinote with the products, quantity and date you have in mind.

Name and logo personalisation is available on selected Infinote notebooks and gift sets. Methods, minimum quantities, artwork requirements and lead times depend on the product, process and order quantity and are confirmed in the quotation. Email hello@getinfinote.com.