General Sale Conditions

01. Seller and scope

These conditions apply to every purchase made through getinfinote.com. The seller is Thoughtpilots India Private Limited, trading as Infinote, with its registered office at 810/836, S.NO.-19, Varthur, Munnekolal, Bengaluru Urban, Karnataka 560037, India. GSTIN: 29AAHCT7869A1ZX. You can reach us at hello@getinfinote.com or on WhatsApp at +91 99015 70710.

By placing an order you agree to these conditions, together with our delivery, return and cancellation information and our privacy policy. If you do not agree, please do not place an order.

02. Products and availability

We describe and photograph our products as accurately as we can. Colours may look slightly different on different screens. Products are offered while stock lasts.

If an item you ordered turns out to be unavailable, we will tell you by email and refund any amount you have paid for it.

Personalised or custom-made products are made to your instructions. Please check the details you enter before you pay, because these products cannot be returned.

03. Prices and taxes

Prices are shown in Indian rupees (₹). Website retail prices include applicable GST. GST at 18% applies to our products as required by law. Custom quotations may show taxes separately where the quotation clearly states this. The amount you will pay, including any delivery charge, is shown at checkout before you confirm payment.

In India, delivery is free on orders above ₹500 and costs ₹70 on orders below ₹500. For international orders, shipping is charged at checkout by destination and weight, and customs duties and taxes in the destination country are the customer's responsibility.

We may change prices from time to time. The price that applies to your order is the price shown when you place it.

04. Placing an order

To order, add products to your basket, review the items, quantities, delivery address and total, and complete payment at checkout. Please check your details before you pay. If you notice a mistake in an order you have placed, write to us at hello@getinfinote.com as soon as possible and before the order ships.

05. Order acceptance

Your order is a request to buy. It is accepted on our order-confirmation communication, subject to stock and payment verification and these conditions. If we are unable to fulfil an order, for example because an item is unavailable or the delivery address cannot be served, we will tell you by email and promptly initiate a refund of any payment made for the part we cannot fulfil.

06. Payment

Payments are taken online through Razorpay. The methods available, such as UPI, cards and netbanking, are shown at checkout. Full card numbers, CVV and sensitive payment-authentication data are handled by the payment provider. We receive the payment status and reference information needed for your order.

If your payment does not complete, check whether you received an order confirmation. If the result is unclear, write to hello@getinfinote.com and do not send payment credentials.

07. Delivery

We try to dispatch the same day for orders placed before 12:00 pm IST. Orders placed after 12:00 pm go out on the next working day. Delivery in India typically takes 3 to 7 business days depending on location. International delivery typically takes 10 to 15 business days or longer.

We ship with reputed courier partners. These are estimates, not guarantees. Infinote is not liable for delay caused by couriers or by events outside our control, such as weather, strikes, address problems or customs. This does not limit any remedy the law gives you if an order is delivered later than we stated and the delay was within our control.

Please make sure the delivery address and contact details you give us are complete and correct.

08. Returns and cancellation

Cancellation. You may cancel an order at any time before it ships by writing to hello@getinfinote.com or messaging us on WhatsApp. After shipment an order cannot be cancelled and the return process applies. If you paid online through Razorpay and cancel before dispatch, we deduct only the actual payment-gateway charge incurred for your transaction that Razorpay does not return. This is approximately 2% plus applicable GST on the fee (about 2.36% at 18% GST); the charge may vary by payment method. If Infinote cancels, nothing is deducted.

Damaged or defective items. Tell us within 7 days of actual delivery of your order by emailing hello@getinfinote.com with your order number, photographs and a short description. We will replace the item or refund it, and Infinote pays the return shipping.

Other returns. For any other reason, such as a change of mind or an item ordered by mistake, request a return within 7 days of actual delivery. The item must be new, unused, in its original packaging and in a condition we can resell. You pay the return shipping, and the original shipping charge is not refunded.

Items that cannot be returned. Personalised or custom-made products, clearance or sale items, and items that are used or damaged by the customer cannot be returned for a change of mind. This does not affect your right to a replacement or refund if such an item arrives defective, damaged or materially different from its description.

Refunds. When a returned item reaches us and has been inspected, we email you to approve or decline the refund. Approved refunds are paid to the original payment method within 5 to 7 working days of receipt and inspection. Your bank may take a further 2 to 3 business days.

International orders. An item damaged or lost in transit receives a full refund including shipping. For any other reason, shipping is not refunded.

09. Faults and complaints

If an item is incorrect, damaged or faulty, write to hello@getinfinote.com within 7 days of receiving it, with your order number, photographs and a short description. We will review your message and tell you the outcome by email.

Nothing in these conditions affects your rights under the Consumer Protection Act, 2019 or any other law that applies to you.

10. Grievance officer and redressal

If you have a complaint about a product, a service or an order, write to the Grievance Officer, Thoughtpilots India Private Limited, at hello@getinfinote.com. Under the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge a complaint within 48 hours and aim to resolve it within one month of receiving it.

If you are not satisfied with our response, you may approach the National Consumer Helpline or the consumer commission that has jurisdiction over your complaint.

11. Intellectual property

The Infinote name, logo, product designs, photographs, text and other material on getinfinote.com belong to Thoughtpilots India Private Limited or are used with permission. You may not copy, reproduce or use them commercially without our written permission. Buying a product does not transfer any right in these materials.

12. Liability and rights

We take care to supply products that match their description. To the extent the law allows, we are not liable for indirect or consequential loss, or for delay or failure caused by events outside our reasonable control.

Nothing in these conditions excludes or limits any liability that cannot be excluded or limited under Indian law, including your rights as a consumer.

13. Applicable law and disputes

These conditions are governed by the laws of India. Nothing here removes your right as a consumer to approach any consumer commission or other forum that has jurisdiction under law. Subject to that, and where the law allows parties to agree jurisdiction, disputes will be subject to the courts at Bengaluru, Karnataka. We encourage you to write to us first so that we can try to resolve the matter directly.

14. Contact and updates

We may update these conditions from time to time. The version on this page when you place an order applies to that order.

Questions about these conditions can be sent to hello@getinfinote.com.

Invoices and product information

A GST tax invoice is emailed for every completed order. Business customers should provide their legal name, billing address and GSTIN before invoice generation. For a duplicate or correction, email hello@getinfinote.com with your order number and billing details.

Product-specific country of origin and manufacturer, packer or importer details are provided on the product or packaging where required. No separate written warranty is offered unless the specific product page states otherwise. Your statutory consumer rights remain unaffected.

Any sale or compare-at price uses a genuine reference price or MRP alongside the current selling price.