Shipping Policy
Last Updated: 01-Aug-2024
At Infinote , we are committed to providing you with an excellent shopping experience, including timely delivery of your orders, both domestically and internationally. Please read our shipping and return policies carefully to understand how we handle shipping and returns.
Shipping Information
Domestic Shipping (Within India)
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Shipping Charges: We offer free shipping on orders above ₹500. For orders below this threshold, a flat shipping fee of ₹70 will apply.
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Delivery Time: Orders within India typically take 3-7 business days to arrive, depending on your location.
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Shipping Providers: We partner with reputed couriers to ensure the best delivery service.
International Shipping
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Shipping Charges: Shipping costs for international orders will vary based on the destination and the weight of the package. The final shipping charges will be calculated at checkout.
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Delivery Time: International shipping can take anywhere from 10-15 business days or longer depending on the destination country.
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Customs and Import Duties: Please note that customs duties, taxes, and other local fees may apply for international orders, and these charges are the responsibility of the customer. Please check with your local customs office for further details.
Return Policy
We strive for 100% customer satisfaction. If you are not satisfied with your purchase, please review our return policy.
7-Day Return Policy for Damaged or Defective Items
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If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
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Return Process:
- Send an email to hello@getinfinote.com with your order number, a photo of the damaged or defective item, and a brief description of the issue.
- Once your return request is approved, we will provide instructions for shipping the item back to us.
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Return Shipping Cost: We will cover the return shipping costs for damaged or defective items.
Return for Other Reasons
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If you wish to return an item for reasons other than damage or defects (such as changing your mind or ordering the wrong item), you can do so within 7 days of receiving the item.
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Return Shipping Cost: Customers will be responsible for the return shipping cost in this case.
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Items must be unused, in their original packaging, and in resellable condition.
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Once we receive and inspect the returned item, we will process a refund (minus the original shipping cost, if applicable).
Non-Returnable Items
The following items cannot be returned or exchanged:
- Personalized or custom-made products
- Clearance or sale items
- Items that have been used, worn, or damaged by the customer
If you have any questions about our shipping or return policies, please feel free to contact us at hello@getinfinote.com or call +919901570710. We're here to help!
Infinote
Address: 810/836, S.NO.- 19, VARTHUR, MUNNEKOLAL, Bengaluru (Bangalore) Urban, Karnataka, 560037
Phone: +919901570710
Email: