Refund and Cancellation Policy
### Refund and Cancellation Policy
**Effective Date:** 01-Aug-2024
At Infinote, we aim to provide the best possible shopping experience. If you are not satisfied with your purchase or encounter any issues, please review our Refund and Cancellation Policy below.
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### **Order Cancellation**
- **Before Shipment**: Orders can be canceled anytime before shipment by contacting us at hello@getinfinote.com or calling +91-9901570710. Once the order is shipped, cancellation is not possible.
- **After Shipment**: For cancellations after shipment, follow our return process as outlined below.
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### **Return and Refund Eligibility**
We offer a **7-day return policy** for damaged or defective items. Returns for other reasons will be accepted under the following conditions:
- The item is unused, in its original packaging, and in resellable condition.
- The return request is initiated within 7 days of receiving the item.
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### **Refund Process**
Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund.
- **If Approved**: Refunds will be processed and credited to the original payment method (credit/debit card, net banking, etc.).
- **Processing Time**: Refunds are processed within **5-7 working days** after receipt and inspection of the returned item.
- **Bank Credit Time**: It may take an additional **2-3 business days** for the refund to reflect in your bank account, depending on your bank’s processing time.
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### **International Shipments**
For international shipments, we have the following refund policies:
- **Damaged or Lost Shipments**: In the case of a damaged or lost shipment, we will refund the full order amount, including the shipping cost.
- **Other Reasons**: No refunds or shipping costs will be refunded for returns made for reasons other than damage or loss during transit.
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### **Non-Refundable Items**
The following items are non-refundable:
- Personalized or custom-made products
- Clearance or sale items
- Products used, worn, or damaged by the customer
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### **Return Shipping Costs**
- **Damaged or Defective Items**: We will cover return shipping costs for damaged or defective items.
- **Other Reasons**: The customer will be responsible for return shipping costs when returning items for reasons other than damage or defect.
---
### **Exchanges**
For defective or damaged items, please contact us within **7 days** of receiving your product, and we will arrange a replacement.
---
### **Contact Us**
For any questions or assistance regarding our Refund and Cancellation Policy, please contact us at:
---
By purchasing from our store, you agree to our Refund and Cancellation Policy.
**Effective Date:** 01-Aug-2024
At Infinote, we aim to provide the best possible shopping experience. If you are not satisfied with your purchase or encounter any issues, please review our Refund and Cancellation Policy below.
---
### **Order Cancellation**
- **Before Shipment**: Orders can be canceled anytime before shipment by contacting us at hello@getinfinote.com or calling +91-9901570710. Once the order is shipped, cancellation is not possible.
- **After Shipment**: For cancellations after shipment, follow our return process as outlined below.
---
### **Return and Refund Eligibility**
We offer a **7-day return policy** for damaged or defective items. Returns for other reasons will be accepted under the following conditions:
- The item is unused, in its original packaging, and in resellable condition.
- The return request is initiated within 7 days of receiving the item.
---
### **Refund Process**
Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund.
- **If Approved**: Refunds will be processed and credited to the original payment method (credit/debit card, net banking, etc.).
- **Processing Time**: Refunds are processed within **5-7 working days** after receipt and inspection of the returned item.
- **Bank Credit Time**: It may take an additional **2-3 business days** for the refund to reflect in your bank account, depending on your bank’s processing time.
---
### **International Shipments**
For international shipments, we have the following refund policies:
- **Damaged or Lost Shipments**: In the case of a damaged or lost shipment, we will refund the full order amount, including the shipping cost.
- **Other Reasons**: No refunds or shipping costs will be refunded for returns made for reasons other than damage or loss during transit.
---
### **Non-Refundable Items**
The following items are non-refundable:
- Personalized or custom-made products
- Clearance or sale items
- Products used, worn, or damaged by the customer
---
### **Return Shipping Costs**
- **Damaged or Defective Items**: We will cover return shipping costs for damaged or defective items.
- **Other Reasons**: The customer will be responsible for return shipping costs when returning items for reasons other than damage or defect.
---
### **Exchanges**
For defective or damaged items, please contact us within **7 days** of receiving your product, and we will arrange a replacement.
---
### **Contact Us**
For any questions or assistance regarding our Refund and Cancellation Policy, please contact us at:
Infinote
Address: 810/836, S.NO.- 19, VARTHUR, MUNNEKOLAL, Bengaluru (Bangalore) Urban, Karnataka, 560037
Phone: +919901570710
Email: hello@getinfinote.com
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By purchasing from our store, you agree to our Refund and Cancellation Policy.